Shipping Policy
Effective Date: December 30, 2024

Welcome to ProViewNito.net! We are committed to providing a smooth and convenient shopping experience for our customers. Please review our shipping policy carefully to understand how we handle shipping and delivery for orders placed on our website.

Contact Information:

1. Shipping Methods and Costs

We offer various shipping methods to accommodate the needs of our customers. The shipping cost is calculated based on the destination, weight, and size of the items you order, as well as the shipping method you select at checkout.

Available Shipping Options:

  • Standard Shipping: Our most affordable shipping method, typically delivering within 5–7 business days (domestic).
  • Expedited Shipping: Faster shipping for those who need their items sooner, typically delivering within 2–3 business days (domestic).
  • Overnight Shipping: For urgent deliveries, we offer overnight shipping where available.

International Shipping:

  • We do offer international shipping to certain countries. Shipping times and costs vary based on the destination. Additional customs duties, taxes, and fees may apply for international shipments and will be the responsibility of the customer.

Shipping Costs:

  • Shipping costs will be calculated and displayed at checkout based on your delivery address and the chosen shipping method.
  • For orders over a certain amount, we may offer free standard shipping as a promotional offer.

2. Order Processing Time

All orders are processed and shipped within 1-3 business days after receiving the order confirmation. Orders placed on weekends or holidays will be processed the following business day. Please note that order processing times may vary during peak seasons, holidays, or during special promotions.

Business Days: Monday through Friday, excluding weekends and public holidays.

If there is any delay with your order, we will notify you via email with updated information.

3. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number that you can use to track your shipment’s progress. You can track your order status via the courier’s website or by logging into your ProViewNito.net account.

If you have trouble tracking your order or do not receive tracking information within a reasonable time frame, please contact our customer service team at info@proviewnito.net.

4. Delivery Time

Domestic Orders (within the U.S.):

  • Standard Shipping: 5–7 business days, depending on the destination.
  • Expedited Shipping: 2–3 business days.
  • Overnight Shipping: 1 business day (if ordered before the cutoff time).

International Orders:

  • Delivery time will vary depending on the destination and shipping method. On average, international orders may take between 7–21 business days.

Please note that these delivery time estimates are based on business days and may be subject to change due to factors beyond our control, including delays by the shipping carrier or customs processing.

5. Shipping Restrictions

We are currently unable to ship to the following locations:

  • P.O. Boxes (for certain shipping methods)
  • Military APO/FPO addresses
  • Certain international locations where shipping regulations or restrictions apply

If you are uncertain about the shipping availability to your location, please contact us before placing your order.

6. International Shipping and Customs

For international orders, please note the following:

  • Customs Duties & Taxes: Import duties, taxes, and fees are the responsibility of the customer. These charges are not included in the item price or shipping cost. Please check with your local customs office to determine what these additional costs may be prior to making a purchase.

  • Customs Processing: Customs procedures may cause delays in the delivery of international orders. Any delays due to customs are beyond our control, and we cannot predict how long they may take.

If you have questions or concerns about your international order, please reach out to our customer service team.

7. Missing, Lost, or Damaged Items

Missing or Lost Items:

  • Once your order has been shipped, we will send you tracking information to follow the delivery status. If your package is marked as delivered but you did not receive it, please check with your local post office or courier service as they may have more information about the delivery.

  • If your order has not been delivered after the expected delivery date and there is no tracking update, please contact our customer service team immediately so we can assist you in locating the package.

Damaged Items:

  • If your order arrives damaged, please contact us as soon as possible. We may require you to provide photos of the damaged item(s) and packaging. We will work with you to resolve the issue promptly, either by issuing a replacement or refund depending on the circumstances.

8. Change of Address

If you need to change your shipping address after placing an order, please contact us immediately at info@proviewnito.net. We will do our best to update your shipping details before your order is shipped. If your order has already been processed or shipped, we will not be able to make changes to the address.

9. Shipping Errors

If you believe there has been an error in shipping, such as receiving the wrong item or an incomplete order, please contact our customer service team within 7 days of receiving your order. We will investigate the issue and provide a resolution as quickly as possible.

10. Returns and Exchanges

If you need to return or exchange an item, please refer to our Refund and Returns Policy for full instructions. We are committed to ensuring your satisfaction, and our policy allows you to request a return or exchange within 30 days of receiving your order (for eligible products).

11. Shipping Policy Updates

We may update our shipping policy from time to time. Changes will be posted on this page with a revised “Effective Date.” By continuing to use our website after these changes, you agree to be bound by the updated policy.

12. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact us:

  • Email: info@proviewnito.net
  • Phone: (217) 954-1522
  • Address: 3436 Stoneway Ct, Champaign, Illinois (IL), 61822