Refund and Return Policy for ProViewNito

Effective Date: December 30, 2024

At ProViewNito, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds, subject to the following terms and conditions.

1. Eligibility for Return

  • Return Period: You may return most items purchased from ProViewNito within 30 days of receiving your order.
  • Condition of Items: The items must be unused, in their original packaging, and in the same condition as when you received them.
  • Exceptions: Certain products, such as software, opened or used items, and customized products, are not eligible for returns unless they are defective.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@proviewnito.net or call (217) 954-1522 to request a return authorization.
  2. Provide your order number, a description of the item, and the reason for the return.
  3. Once approved, we will provide you with a return authorization and instructions on how to return the item.

3. Refunds

  • Processing Time: Once we receive the returned item and verify that it meets our return policy criteria, we will process your refund within 5-7 business days.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Shipping Costs: Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs unless the item is defective or the return is due to an error on our part.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@proviewnito.net or (217) 954-1522. We will assist you in arranging a return or exchange, and we will cover the cost of return shipping. Please provide clear photos of the damage or defect to expedite the process.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for another, please follow the return process and place a new order for the item you would like to receive.

6. Non-Returnable Items

The following items are non-returnable:

  • Opened software or digital downloads
  • Customized or personalized products
  • Items marked as “final sale”

7. Shipping Policy

  • Return Shipping: The customer is responsible for return shipping costs unless the item is defective or we made an error in fulfilling your order.
  • Restocking Fees: In some cases, a restocking fee of up to 15% may apply, especially for large or heavy items.

8. Contact Information

If you have any questions or concerns regarding our refund and return policy, please contact us at:

We are committed to ensuring that you are completely satisfied with your purchase. Thank you for shopping with ProViewNito!